FAQ

Supported Browsers

We support Chrome 40+, Safari 6.2.8+ (MAC OSX - except 8.0.7), Internet Explorer 11+, Firefox 35+, Android Lollipop+ (KitKat may work), and iOS 8+

For IE10 the following may work but we do not provide official support for it:
1. In Internet Explorer 10 click on the gear icon in the top right hand corner
2. Select “Internet Options”
3. Click the “Security” tab
4. Select the “Internet” zone icon.
5. Click the “Custom Level” button
6. Scroll down to find the “Miscellaneous” section
7. Under the “Miscellaneous” section you should see “Access data sources across domains”
8. Click on the circle beside “Enable” under that section.
9. Click “OK”
10. Click “Yes” (to confirm)
11. Click “OK”

LinkedIn Permissions

By signing in you agree to allow LaunchSpot to store your Basic LinkedIn profile data (as per LinkedIn’s guidelines) which includes your name, photo, headline and current positions.

Your LinkedIn profile data is, well… your data and it is used here to make it easy for you to set up your profile and for people in your LaunchSpot network to connect with you. We will never share your data with any other third parties.

We will always respect your privacy and we do not have permission to post anything anywhere to any of your social networks, period.

When signing in LaunchSpot asks for the following permissions:
Access to your BASIC PROFILE: Name, photo, headline and current positions.

Terms of Service

Effective: January 1, 2015

1. Acceptance of Terms.

1.1 This Terms of Service document, INCLUDING THE BINDING ARBITRATION PROVISION CONTAINED IN SECTION 10 (the “TOS”), is an agreement which you must accept in order to use the LaunchSpot.io Service (“LaunchSpot.io,” the “LaunchSpot.io Service,” the “Service,” or the “Site,” as described below). It is applicable to (a) “Owners” -- this includes Primary Owners who initially set up the LaunchSpot.io Service and other Owners that are granted ownership privileges by the Primary Owner; (b) Administrators – those who manage and run a Network, Channel, or Group (“Administrators”) (Owners and Administrators, collectively “Administrative Users”), and to c) Members – users who are invited to join an existing LaunchSpot.io Network that has already been created by an Administrator (“Members”). The terms “You” and “users” encompass all users, including both Administrative and Members. This document describes both your rights and your obligations as part of using the Service. It is important that you read it carefully because you will be legally bound to these terms. LaunchSpot.io (WellRead Inc.), Inc. (“LaunchSpot.io (WellRead Inc.)” “we” “us”) only provides its LaunchSpot.io Service (as defined below) to you subject to this TOS. By accepting this TOS or by accessing or using the Service or Site, you acknowledge that you agree to be bound by this TOS (including the Privacy Policy, which is incorporated here by reference).

1.2 If you are entering into this TOS on behalf of a company or business, you represent that you have the authority to bind such entity, its Members, its Administrative Users, and its affiliates to this TOS. In that case, the terms “you” or “your” shall also refer to such entity, its Members, its Administrative Users, and its affiliates, as applicable. If you do not have such authority, or if you do not agree with this TOS, you may not use the Service. You acknowledge that this TOS is a contract between you and LaunchSpot.io (WellRead Inc.), even though it is electronic and is not physically signed by you and LaunchSpot.io (WellRead Inc.), and it governs your use of the Service.

1.3 As our business evolves, LaunchSpot.io (WellRead Inc.) may change this TOS. If we make a material change to the TOS, we will provide you with reasonable notice prior to the changes either by emailing the email address associated with your account or by posting a notice on the Site. You can review the most current version of the TOS at any time by visiting this page. The revised terms and conditions will become effective on the date set forth in our notice, and if you use the Service after that date, your use will constitute acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you, your only remedy is to cancel your account and stop using the Services, which you may do by notifying us via email at webteam+removal@launchspot.io.

1.4 As part of the registration process, you will identify an administrative user name (in the form of an email address) and password for your account. You may use these credentials to invite individuals within your business or organization to become Members (each with their own password) under your account. The number of Members is limited to the maximum number permitted for your account. You are responsible for maintaining the confidentiality of your login, password, and account and for all activities that occur under your login or account, including the activities of Members.

1.5 Members should be aware that your company or organization’s Administrative Users may have certain rights to access your account and may obtain related information in connection with the Services. The Administrator also sets your company or organization’s policies regarding your use of various aspects of the Services, including retention settings and the ability to preserve and export all communications in the account. As these rights may vary depending on the account, please see our FAQs for general information about account classifications, and refer to your company Administrator if you have questions regarding your particular account such as your account settings. Please also see the Privacy Policy for more information on these topics.

1.6 By accessing or using the Services, you affirm that you are at least 18 years of age (or have reached the age of majority if that is not 18 years of age where you live). You represent that you are fully able and competent to enter into and comply with the terms and conditions in this TOS. LaunchSpot.io is not directed to children under 13, so if you are under 13 years of age, you are not permitted to access or use the Services. If we become aware that you are using LaunchSpot.io even though you are under 13, we will deactivate your account.

If you are a school or teacher in the United States and want your students, who are over 13, to use LaunchSpot.io, including in conjunction with the establishment of a LaunchSpot.io account for the school or a group of students at the school, you agree that you are responsible for complying with the U.S. Family Educational Rights and Privacy Act (“FERPA”). This means you must notify those students’ parents/guardians of the personally identifiable information you will collect and share with LaunchSpot.io and obtain parental/guardian consent before your students establish accounts or use the Service. When obtaining such consent, you should provide parents/guardians with a copy of our Privacy Policy. You must keep all consents on file and provide them to us if we request them. If you are located outside of the United States, we will rely upon you to obtain any required consent or approval from the parent or guardian of any student covered by similar laws and, as a condition to your and your students’ use of the Service, you agree that you will be responsible for complying with such laws.

2. Description of Service.

The “Service(s)” include (a) LaunchSpot.io (WellRead Inc.)’s real-time communication, messaging, archiving and search services and related systems and technologies, as well as the website http://LaunchSpot.io, and our related mobile applications, and (b) all software (including the Software, as defined below), applications, data, reports, text, images, and other content made available through any of the foregoing. Any new features added to or augmenting the Service are also subject to this TOS. LaunchSpot.io (WellRead Inc.) reserves the right to modify or discontinue the Service (or any Service plan) or any feature or functionality thereof at any time without notice to you. All rights, title and interest in and to the Service and its components (including all intellectual property rights) will remain with and belong exclusively to LaunchSpot.io (WellRead Inc.).

3. Access and Use of the Service.

3.1 You may access and use the Service only for lawful, authorized purposes and you shall not misuse the Service in any manner (as determined by LaunchSpot.io (WellRead Inc.) in its sole discretion). See Section 6 for specific provisions outlining prohibited uses of the Service. Administrative Users shall be responsible for all actions by Members on their Network. You shall comply with any codes of conduct, policies, storage limitations, or other notices LaunchSpot.io (WellRead Inc.) provides you or publishes in connection with the Service from time to time, and you shall promptly notify LaunchSpot.io (WellRead Inc.) if you learn of a security breach related to the Service.

3.2 Any software that may be made available by LaunchSpot.io (WellRead Inc.) in connection with the Service (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to the terms and conditions of this TOS, LaunchSpot.io (WellRead Inc.) only grants you a personal, non-sublicensable and non-exclusive license to use the object code of any Software solely in connection with the Service and in accordance with our policies. Any rights not expressly granted herein are reserved.

3.3 LaunchSpot.io (WellRead Inc.) reserves the right to use your Company name as a reference for marketing or promotional purposes on LaunchSpot.io (WellRead Inc.)’s website and in other communication with existing or potential LaunchSpot.io (WellRead Inc.) customers. For example, we might list your company on one of our webpages under lists of LaunchSpot.io customers. We don’t want to list customers who don’t want to be listed, so you may send an email to webteam@LaunchSpot.io stating that you do not wish to be used as a reference.

4. Your Data Rights and Related Responsibilities.

4.1 ”Your Data" means any data and content stored or transmitted via the Services by or on behalf of you or your end users (which may include data you elect to import from third party services you use). "Content" includes messages you send, files you upload, comments on files, profile information and anything else you enter or upload into LaunchSpot.io. LaunchSpot.io (WellRead Inc.) will make commercially reasonable efforts to ensure that all facilities used to store and process Your Data meet a high standard for security (for more information on our current practices and policies regarding data privacy, security and confidentiality, please see the security tab on our website.

4.2 In order for us to provide the Service to you, we require that you grant us certain rights with respect to Your Data. For example, we need to be able to transmit, store and copy Your Data in order to display it to you and your Network, to index it so you are able to search it, to make backups to prevent data loss, and so on. Your acceptance of this TOS gives us the permission to do so and grants us any such rights necessary to provide the service to you, only for the purpose of providing the service (and for no other purpose). This permission includes allowing us to use third-party service providers (such as IBM SoftLayer) in the operation and administration of the service and the rights granted to us are extended to these third parties to the degree necessary in order for the service to be provided. These rights and permissions are not permanent: they terminate whenever you remove all or part of Your Data from The Service. We claim no ownership over Your Data.

4.3 If you or your end users send us any feedback or suggestions regarding the Service, you grant LaunchSpot.io (WellRead Inc.) an unlimited, irrevocable, free license to use any such feedback or suggestions for any purpose without any obligation to you or your end users.

4.4 You are solely responsible for your, your administrators’ and your end users’ conduct, the content of Your Data, and all communications with others while using the Services. We may choose to review content made public within your network for compliance with our policies and guidelines, but you acknowledge that LaunchSpot.io (WellRead Inc.) has no obligation to monitor any information on the Services. However, you further agree that LaunchSpot.io (WellRead Inc.) may remove or disable any content made public within your network at any time for any reason or for no reason at all. For example, if you upload files which do not belong to you and make these files available publicly within your network, we can delete those files. We are not responsible for the accuracy, appropriateness, or legality of Your Data or any other information you and your end users may be able to access using the Services. The Services provide features that allow you and your end users to share Your Data and other materials with others privately or to make it public within your network. Please consider carefully what you allow to be shared or made public.

5. Payment.

To the extent any portion of the Service is made available for a fee, you will be required to select a payment plan and provide LaunchSpot.io (WellRead Inc.) accurate information regarding your credit card or other payment instrument. You will promptly update your account information with any changes in your payment information. You agree to pay LaunchSpot.io (WellRead Inc.) the amount that is specified in the applicable payment plan in accordance with the terms set forth in the Service and this TOS, and you authorize LaunchSpot.io (WellRead Inc.) to bill your payment instrument in advance on a periodic basis in accordance with such terms. If you dispute any charges you must let LaunchSpot.io (WellRead Inc.) know within thirty (30) days after the date that LaunchSpot.io (WellRead Inc.) invoices you. All amounts paid are non-refundable and we reserve the right to change our prices in the future. If we do change prices, we will provide notice of the change on the Site and in email to you at least 30 days before the change is to take effect. Your continued use of the Service after the price change goes into effect constitutes your agreement to pay the changed amount. LaunchSpot.io (WellRead Inc.) may choose to bill through an invoice, in which case, full payment for invoices issued must be received by the specified date or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than Canadian taxes collected on invoicing and based on LaunchSpot.io (WellRead Inc.)’ net income.

6. Representations and Warranties.

You represent and warrant to LaunchSpot.io (WellRead Inc.) that (i) you have full power and authority to enter into this TOS; (ii) you own all Your Data or have obtained all permissions, releases, rights or licenses required to engage in your activities (and allow LaunchSpot.io (WellRead Inc.) to perform its obligations) in connection with the Services without obtaining any further releases or consents; and (iii) Your Data and other activities in connection with the Service, and LaunchSpot.io (WellRead Inc.)’ exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Data contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing.

You also agree not to use the LaunchSpot.io Service to:

6.1 upload, post, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;

6.2 harm minors in any way;

6.3 impersonate any person or entity, including, but not limited to, a LaunchSpot.io employee, Network Administrator, Owner, or other Member, or falsely state or otherwise misrepresent your affiliation with a person or entity;

6.4 manipulate identifiers in order to disguise the origin of any Content transmitted through the LaunchSpot.io Service;

6.5 upload, post, transmit, or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

6.6 upload, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

6.7 sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Service available to any third party;

6.8 upload, post, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;

6.9 upload, post, transmit, or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

6.10 disrupt the normal flow of dialogue, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges;

6.11 interfere with or disrupt the LaunchSpot.io Service or servers or networks connected to the LaunchSpot.io, or disobey any requirements, procedures, policies or regulations of networks connected to LaunchSpot.io, including using any device, or software;

6.12 modify, adapt, or hack the Service, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.

6.13 intentionally or unintentionally violate any applicable local, provincial, state, national or international law, including, but not limited to, any data, privacy, or export control laws, or regulations promulgated by the Canadian and U.S. Securities and Exchange Commissions, any rules of any national or other securities exchange, including, without limitation, the Toronto Stock Exchange, the New York Stock Exchange, the American Stock Exchange, or the NASDAQ, and any regulations having the force of law;

6.14 ”stalk" or otherwise harass another; and/or

6.15 collect or store personal data about other users in connection with the prohibited conduct and activities set forth in paragraphs 6.1 through 6.13 above.

You acknowledge that LaunchSpot.io and its designees shall have the right (but not the obligation) in their sole discretion to refuse, or remove any Content that is available via the LaunchSpot.io Service. For example, we may choose to review content made publicly visible within your network for compliance with our policies and guidelines. If, for instance, you upload files that do not belong to you and make these files available publicly, we can delete those files. We may also review Content transmitted through non-public mechanisms such as LaunchSpot.io channels (“Non-Public Content”) where we deem appropriate, including for violations of this TOS or in response to a user complaint. Without limiting the foregoing, LaunchSpot.io and its designees shall have the right to remove any Content that violates the TOS or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.

You acknowledge, consent and agree that LaunchSpot.io may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the TOS; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of LaunchSpot.io, its users and the public.

7. Termination.

You have the right to terminate your account at any time by sending an email to webteam+remove@launchspot.io.  Before requesting the termination of your account you will need to download any data you may want to keep or request a database dump (this may have a charge in the future).  We also reserve the right to terminate your account (or the access privileges of any Member) and this TOS at any time for any reason, or no reason, with or without notice. Upon termination of your account, we will have no obligation to maintain or provide Your Data, and will delete or destroy all copies of Your Data in our possession or control, in a reasonably expedient way, unless legally prohibited. However, all accrued rights to payment and the terms of Section 5 shall survive termination of this TOS.

8. Disclaimer of Warranties.

8.1 The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, or because of other causes beyond our reasonable control, but LaunchSpot.io (WellRead Inc.) shall use reasonable efforts to provide advance notice of any material scheduled service disruption. Further, you understand that Your Data may be transmitted or handled in an unencrypted manner if you choose to use unencrypted gateways to connect to the Service. Additionally, while LaunchSpot.io takes steps to ensure that information provided to its third party vendors and hosting partners is transmitted using reasonable security measures, it does not guarantee that these transmissions will be encrypted. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Data. LaunchSpot.io (WellRead Inc.) will have no liability to you for any unauthorized access or use of any of Your Data, or any corruption, deletion, destruction or loss of any of Your Data.

8.2 THE SERVICE AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND LaunchSpot.io (WellRead Inc.) EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT LaunchSpot.io (WellRead Inc.) DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM LaunchSpot.io (WellRead Inc.) OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.

9. Limitation of Liability.

9.1 NEITHER WE NOR OUR SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR THE INABILITY TO USE THE APPLICATIONS OR ACCESS DATA, INFORMATION OR CONTENT, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR THE LIKE), ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE APPLICATIONS AND BASED ON ANY THEORY OF LIABILITY INCLUDING STATUTORY, BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. OUR TOTAL LIABILITY TO YOU FOR ACTUAL DAMAGES FOR ANY CAUSE WHATSOEVER WILL BE LIMITED TO ONE CANADIAN DOLLAR ($1). OUR SUPPLIERS SHALL HAVE NO LIABILITY TO YOU FOR ANY REASON.

10. Indemnification.

You shall defend, indemnify, and hold harmless LaunchSpot.io (WellRead Inc.) from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this TOS, any of Your Data, or your (and your Members’) use or misuse of the Service. LaunchSpot.io (WellRead Inc.) shall provide notice to you of any such claim, suit or demand. LaunchSpot.io (WellRead Inc.) reserves the right to conduct the exclusive defence and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting LaunchSpot.io (WellRead Inc.)’s defence of such matters.

11. Enforceability.

If any provision of this TOS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this TOS will otherwise remain in full force and effect and enforceable.

12. Integration, Modification, and Authority.

Both parties agree that this TOS is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this TOS, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this TOS and you do not have any authority of any kind to bind LaunchSpot.io (WellRead Inc.) in any respect whatsoever.

13. Assignment.

You may not assign this TOS without the prior written consent of LaunchSpot.io (WellRead Inc.), except in connection with a merger, re-organization or acquisition of all or a substantial portion of your assets by another company, but only upon 30-days prior notice to LaunchSpot.io. LaunchSpot.io (WellRead Inc.) may assign or transfer this TOS, in whole or in part, without restriction.

14. Notices.

Except as otherwise set forth herein, all notices under this TOS will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.

15. Governing Law.

This Agreement is governed by the laws of the province of Ontario, Canada, without regard to its conflict of laws principles. Legal action arising pursuant to this Agreement shall be filed in the courts of the province of Ontario. The United Nations Commission on International Trade Law Conventions on Contracts for the International Sales of Goods and Related Transactions is specifically excluded from this Agreement. You agree to waive any right to a jury trial.

16. Waiver and Severability of Terms.

The failure of LaunchSpot.io (WellRead Inc.) to exercise or enforce any right or provision of the TOS shall not constitute a waiver of such right or provision.

17. No Right of Survivorship and Non-Transferability.

You agree that your account is non-transferable and your rights to the content within your account terminate upon your death, however the content may be available and accessible by Administrative Users.

Effective: January 1, 2015

Our Privacy Principles

If you read nothing else, please read this:

The most fundamental privacy principle we follow is that by default, anything you post to LaunchSpot.io is private to your organization’s network. That is, viewing the messages and files shared within a specific organization requires authentication as a member of that organization.

LaunchSpot.io is the custodian of data on behalf of the organizations that use LaunchSpot.io. We don’t own an organization’s communication data. Organizations own their data. They like it that way and so do we.

At LaunchSpot.io we believe that more transparency is better than less. We try to make our product easy to use, with settings and options that are easy to find and understand. This is good for privacy, good for the product, and good for LaunchSpot.io customers and users.

LaunchSpot.io Privacy Policy

Effective: January 1, 2015

This privacy policy is here to help you understand what information we collect at LaunchSpot.io, how we use it, and what choices you have. When we talk about LaunchSpot.io in this policy, we are talking about LaunchSpot.io (WellRead Inc.), the company, LaunchSpot.io, the downloadable application, and the LaunchSpot.io website at www.LaunchSpot.io. LaunchSpot.io is available for use via a web browser or applications specific to your desktop or mobile device.

This policy describes how LaunchSpot.io treats your information, not how other organizations treat your information. If you are using LaunchSpot.io in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of LaunchSpot.io. Content that would otherwise be considered private to you or to a limited group of people may, in some special cases, be accessible by your administrator. Please check with your employer, organization owner or administrator about the policies it has in place regarding your communications and related content on LaunchSpot.io. More on this below.

In this policy we talk about various roles within a LaunchSpot.io team/organization and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: organization owner (super-admin) > organization administrator (admin) > member. Organization owners have the most control over their organization’s settings on LaunchSpot.io, followed by organization administrators.The person who establishes the LaunchSpot.io organization is considered organization owner with the most control over the organization (which is why it’s not a good idea for this person to be a contractor or temp employee). Organizations can have more than one owner. Organization ownership can be transferred to another user after the organization is created (see prior note about temp workers and flaky people). All organization owners are administrators, and all owners and administrators are also members.

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

Organization information. When you create a organization on LaunchSpot.io, we collect your email address (as the organization owner), your organization name, your user name that appears in your LaunchSpot.io organization, and password.

Account and profile information. The only information we require to create your LaunchSpot.io account is an email address, your LinkedIn profile information and a password. Optional information you can enter into your profile includes information such as your Google+ profile link, your Twitter username, and your phone number. Any information you add to your profile is visible to other people on your team as described on your profile management page.

Log data. When you use LaunchSpot.io, our servers automatically record information including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data.

Device information. In addition to log data, we may also collect information about the device you’re using LaunchSpot.io on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.

Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.

LaunchSpot.io usage information. This is information about which organizations, channels, groups, people, features, content, and links you interact with within LaunchSpot.io and what integrations with related services you use.

Communication content that you send and receive within LaunchSpot.io. This includes:

-We store the message content itself. This content can include messages, pictures, files and video among other types of files.

-When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in a spot, private group, or direct message, for example).

Our Cookie Policy

LaunchSpot.io uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your LaunchSpot.io account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your LaunchSpot.io account and personal information in order to remember that you are logged in and which organizations you are logged into. Other cookies are not tied to your LaunchSpot.io account but are unique and allow us to do site analytics and customization, among other things. If you access LaunchSpot.io through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use LaunchSpot.io.

LaunchSpot.io sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. Google Analytics provides their own opt-out. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information for the following:

Providing the LaunchSpot.io service. We use information you provide to authenticate you and deliver message content to you and from you

Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a LaunchSpot.io user.

Investigating and preventing bad stuff from happening. We work hard to keep LaunchSpot.io secure and to prevent abuse and fraud.

Communicating with you

-Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.

-In-product communications. We may use the information your provide to contact you through LaunchSpot.io. For example, if, after, a few weeks of using LaunchSpot.io we notice that your notification setting is set to notify you of all messages, we may send you a LaunchSpot.io message that suggests you change this in case you are getting too many notifications. This is just one example of how we use information about your usage of the product to make suggestions to you.

-Email messages. We may send you service and administrative emails, such as when we notice that you are nearing a message or integration limit. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to LaunchSpot.io users about new product features or other news about LaunchSpot.io. You can opt-out of these at any time.

Retention

-We backup and retain all people, spots, private group, direct messages, journal entries and milestones data of all members for as long as the organization exists. If a message/journal/milestone is edited, only the last edited version of the item is retained. If a journal/milestone is deleted, it is hidden from view but still remains in the archive.  If a message is deleted it is removed from view and from the database.  If a person or a company is disabled they remain visible to owners and administrators in the Management Console but are marked as such.  If a user is deleted or disabled their content still remains in LaunchSpot as those messages will still be valuable to your organization.

-All Journal and Milestone comments are stored encrypted.

-When you upload a document or a file on LaunchSpot.io, you can decide where to share it and with whom. You can also share documents with your entire organization, or in private groups.

-Only a organization owner can request the deletion of an organization.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by LaunchSpot.io. This section discusses only how LaunchSpot.io may share user information. Organizations that use LaunchSpot.io may have their own policies for sharing and disclosure of information they can access through LaunchSpot.io. LaunchSpot.io may share information:

-With consent, to comply with legal process, or to protect LaunchSpot.io and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or LaunchSpot.io; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a legal or law enforcement request for information we will do our best to notify the subject of the request if we are able.

-About you with your organization or organization administrator(s).  There may be times when you contact LaunchSpot.io to help resolve an issue specific to a organization you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.

-In the event of a merger or sale. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy.

Security

LaunchSpot.io takes reasonable steps to protect information you provide to us as part of your use of the LaunchSpot.io service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

To learn more about current practices and policies regarding security and confidentiality, please see our Security Practices; we keep that document updated as these practices evolve over time.

Children’s information

LaunchSpot.io is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use LaunchSpot.io after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

Contacting LaunchSpot.io

Please also feel free to contact us if you have any questions about LaunchSpot.io’s Privacy Policy or practices. You may contact us at webteam+privacy@LaunchSpot.io

Security Practices

Effective: January 1, 2015

Each person and each organization using LaunchSpot.io expects their data to be secure, confidential, and private. We understand how important this is to our customers and work to the best of our abilities to ensure all three expectations are met. Please review the information below regarding our current policies and practices, along with our Privacy Policy and Terms of Service. This is a living document and we will update it as our service evolves and industry practices change.

Security

As a company, we use the LaunchSpot.io service for nearly all of our communication. Ensuring that the LaunchSpot.io service remains secure is vital to protecting our own data. The security of your information is required for our success as a business. Below are some details on our security practices.  We follow all best practices for the security of data, etc. as per CISSP (ISC)2 and our data centre (IBM) follows all industry best practices/certifications for security.

Encrypted Traffic by Default

LaunchSpot.io uses 256-bit AES.  We monitor the security community's output closely and work promptly to upgrade the service to respond to new vulnerabilities as they are discovered.

Secure Physical Location

Our servers are located in IBM’s Data Centres.  For our Canadian Customers we store your data in a Canadian IBM Data Centre.  Every location is hardened against physical intrusion, and server room access is limited to certified employees. All of the controls (inside and outside the data center) are vetted by third-party auditors, and they provide detailed reports for customers' own security certifications.

Security Features for Team Members & Administrators

The highest security risk to any system is usually the behaviour of its users. We want to provide you with the tools you need to protect your own data.  We will continue to roll out additional features which afford you more control over the security of your own LaunchSpot.io organization. We will also be adding more options for organization administrators to set internal security policies, such as establishing password strength requirements or requiring use of PIN-lock functionality for LaunchSpot.io’s mobile apps.

Availability

We understand that you rely on LaunchSpot.io to work. We're committed to making LaunchSpot.io a highly-available, ultra-reliable service that you can always count on. We build systems that tolerate the failure of individual computers, keep many copies of your data online for redundancy.

Confidentiality

We regard the information you share within your LaunchSpot.io organization as private and confidential to your organization. We place strict controls over our employees’ access to internal data and are committed to ensuring that your data is never seen by anyone who should not see it.

While the operation of the LaunchSpot.io service would not be possible unless there were some technical employees with sufficient system permissions to enable them to access and control software that stores and indexes the content you add to your LaunchSpot.io organization, this team is kept purposefully small and are prohibited from using these permissions to view customer data unless it is necessary to do so.

All of our employees and contractors are bound to our policies regarding customer data and we treat these issues as matters of the highest importance within our company. If, in order to diagnose a problem you are having with the service, we would need to do something that would expose your personal communications to one of our employees in a readable form, we will ask for your consent prior to taking action.

There are limited circumstances when we ever share customer content without first obtaining permission. These are outlined in our Privacy Policy.

Privacy

A fundamental privacy principle we abide by is that by default, anything you post to LaunchSpot.io is private to your organization. That is, viewing the messages and files shared within a specific organization requires authentication as a member of that organization. LaunchSpot.io has a comprehensive Privacy Policy that lays out our approach to privacy.  Please take a moment to read it. Also please read our information dialogues when signing in to learn more about topics such as how permissions vary for communications that take place via spots, private groups, and direct messaging.

If you are using LaunchSpot.io in a workplace or on a device or account issued to you by your employer or another organization, they will almost certainly have their own policies in place regarding storage, access, modification, deletion and retention of communications and content. Please check with your employer or team administrator about what policies they have in place regarding your communications and related content.

We know how important these issues are to you. They are equally important to us. The security, privacy and confidentiality of your information are core to our success as a business and we will continue to be proactive, vigilant and diligent in ensuring its safety.

If you have additional questions regarding data privacy, security or confidentiality, we’d be happy to answer them. Please write to webteam+privacy@LaunchSpot.io and we’ll respond as quickly as we can.

If you believe you have found a security vulnerability on LaunchSpot.io, we encourage you to let us know right away. We will investigate all legitimate reports and do our best to quickly fix the problem.

Contact Us

Made with in Waterloo Region, Canada.
contact_mail connect (at) launchspot.io